Loss of Student Discount

I am also experiencing this as it is. I was verified as a student with my student ID and I am still being charged $50 instead of $40.

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XfinitySara

Official Employee

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2K Messages

1 day ago

Hello, @user_1rs8jz! You've come to a great place for help :) Our team would love to see what we can do to confirm your eligibility and options. To confirm, what happens when you follow the steps outlined in the same post you commented on, here? (We've converted your comment into its own post to ensure proper handling of your particular request.)

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user_1rs8jz

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@XfinitySara thank you

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1 day ago

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XfinityJustinC

Official Employee

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1.7K Messages

@user_1rs8jz you're welcome. Reviewing the student discount offer here: https://www.xfinity.com/student#Pricing&otherinfo

I see that checking autopay and paperless statements are required to be set up to receive an additional $10 discount (or additional $10/mo charge applies). From experience, I've seen this is typically the difference between the $50 and $40 monthly pricing when working with customers previously. The autopay discount can take up to 45 days to reflect.

- Do you have checking autopay, and paperless statements set up?

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1 day ago

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Billing

user_1rs8jz

Loss of Student Discount

XfinitySara

user_1rs8jz

XfinityJustinC

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