1 Message
My Started Kit Never Delivered But UPS Says Its Delivered
Yesterday my started kit showed as delivered. i went to leasing office, i looked for many times and i did not find my package. i can not continue to install my internet because of this situation. asap this problem should be fix it because i have a home office work. what can i do i dont know i just reported a missing package to UPS... can you help me please. it is terrible experience for me
EG
Expert
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110.3K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNicolas
Official Employee
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1.1K Messages
1 year ago
Hey emredemgeo, thanks for reaching out to Xfinity Support on our website. We can certainly help get another one sent if you can send us a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
(edited)
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