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user_w9j767
1st Topic

5 Messages

Saturday, July 20th, 2024 3:08 PM

Closed

My service is down again. Status stating it is because of a storm. There hasn't been any new storms

I am seriously about to cancel my service because if your terrible customer service.  Your stupid outage map is useless because it only shows my house and there hasn't been any new storms. At&t, here I come 

Question

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Updated 

10 months ago

77

2

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EG

Expert

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110.3K Messages

10 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_w9j767

5 Messages

Thank you for attempting to help and moving my post to the appropriate location.  The answer I got just seems like a default answer that is not specific to my service interruption. Not bring able to get a specific answer is the most frustrating part.

10 months ago

0

XfinityRoberto

Official Employee

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1.7K Messages

Hi there, I am happy to take a look at your account and see if there is any updates on your account. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

user_w9j767

5 Messages

I did as requested and am awaiting an answer.  Again, thank you for your help.  Hopefully I get an actual answer.

10 months ago

0

XfinityAirelle

Official Employee

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2.6K Messages

 

user_w9j767 We have received your message and look forward to assisting you there. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

XfinityAirelle

Official Employee

 • 

2.6K Messages

10 months ago

 

user_w9j767 Hi there! Our techs have already began to repair the network to restore services as soon as possible. Occasionally, power companies need to finish their work before we can begin our work. Also, if your home has power, the Xfinity network serving you may be without power, preventing your service from working.

 

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user_w9j767

5 Messages

We got power back 5 days ago and my internet was restored 3 days ago. I still have power but I wake up to no internet service again. I think blaming the power company is just an excuse and not an answer. Also, the outage map is completely useless because it only show a small area around my house with no indication of others who are experiencing the same outage.

(edited)

10 months ago

0

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