my service has been terrible for two months. I can't get to a live agent. I went to an xfinity store and they can help either.

Hey @user_8f6ful, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Internet services. I would be more than happy to offer my assistance looking into this further for you and see what is taking place.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.