My peacock was deactivated

I was told when signing up and activated i would have peacock for 36 months free of charge. It is now telling me

i dont have access to it and i need to pay. Ive only been signed up since march.

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XfinityJeniece

Official Employee

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4.1K Messages

2 hours ago

Hey there, @user_g4ofdm, thanks for reaching out through Xfinity Forums regarding your Peacock services. We definitely want to ensure you have access! Has Peacock ever worked since you signed up in March?

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user_g4ofdm

Visitor

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4 Messages

Yes ive used it everyday since ive joined xfinity in march.

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2 hours ago

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XfinityJeniece

Official Employee

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4.1K Messages

user_g4ofdm

Thanks for confirming! Did the error message start today? Are you using a new device, and have you noticed the issue on multiple devices?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 hour ago

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user_g4ofdm

Visitor

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4 Messages

1 hour ago

Just started today on all of my devices. Checked them all

just to make sure

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Customer Service

user_g4ofdm

My peacock was deactivated

XfinityJeniece

user_g4ofdm

XfinityJeniece

user_g4ofdm

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