Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_dgc83v
1st Topic

2 Messages

Thursday, January 9th, 2025 1:27 AM

my Now isnt suppose to be effective on Jan 16th so my triple play should be still working. I have no cable tv tonight be effective

My new Now account should be effective on Jan 16 when I hae an 11 am appointment with Tiffany to complete installation over the phone.  She told me my Triple Play will be effective until that date but tonight I already do not have cable tv.  What gives?

Question

 • 

Updated 

11 days ago

21

2

0

Was this helpful?

EG

Expert

 • 

108.1K Messages

13 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityAirelle

Official Employee

 • 

2.3K Messages

13 days ago

 

user_dgc83v Hi there! Thanks for taking the time to reach out to us. We are sorryto hear your service was shut off prematurely. Do you still need assistance with this concern? 

 

2

0

user_dgc83v

2 Messages

All Comcast personnel were exceedingly polite, but until you get transferred 3 or 4 times do you finally reach a tech who is knowledgeable to sufficiently fix your issue.   

Trying to reach a live person when you know you have a problem that cant be resolved by a refresh signal is almost next to impossible. I was almost in tears.  For that reason I would NOT recommend Xfinity/Comcast to anyone.  

Like

Reply

11 days ago

0

XfinitySara

Official Employee

 • 

1.4K Messages

@user_dgc83v - I am sorry to hear about the trouble you had getting this resolved. Our Digital Care Team is awesome to work and remains here if you still have any questions or concerns! And if there's nothing else we can help with right now, simply create a new post if something else comes up. Our team remains here 6 AM - 12 AM EST, 7 days a week, and it'll always be our pleasure to support your household in any way we can :)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

11 days ago

0

forum icon

New to the Community?

Start Here