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user_n9syph
1st Topic

4 Messages

Wednesday, September 11th, 2024 5:10 PM

Closed

My network service

My network is not connected how do I get connected. I've tried many time using the Xfinity online support help and have been told they cant find my T.V. Box. I dont have cable all I have is the internet and Wifi service. I can not get my streaming device and service to work tells me I have no network service. BEEN HAVING ISSUES ALL MONTH WHY????

Question

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Updated 

9 months ago

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EG

Expert

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110.6K Messages

9 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJorge

Official Employee

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2.2K Messages

9 months ago

 

user_n9syph Thanks for using our Forums to contact us and we are here to work with you to see what is going on with your connection at home. Please send us a DM with your name and address so we can immeditly start investigating this. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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