U

Visitor

 • 

4 Messages

Wednesday, May 4th, 2022 7:18 PM

Closed

My internet service just increased from $64.98 to $93.98.

I only have Internet service and believe that this is an unreasonable increase!

I am a senior and can not afford this!

I’ve called Xfinity support and the only thing they can do is offer me another bundled package. I do not want this. My bill says that I have FAST internet. I only want Internet with 200Mb download speed. Please let me know if you can help!

Thank You



 

XfinityJoshD

Official Employee

 • 

444 Messages

1 year ago

Thank you for taking the time to reach out to our community @user_5708ec. We will be glad to take a look at this in more detail and see if we can find a new promotion that will fit your needs. To get started, please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. 

 

To send a direct message [private message]:

  • Click "Sign In" if necessary
  • Click the "Direct Message" icon

or https://forums.xfinity.com/direct-messaging

  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • - An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
EG

Expert

 • 

98.9K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

Visitor

 • 

4 Messages

@EG​ Thanks EG! I just posted in DM as you recommended. I am currently waiting for their reply. I will let you know what their answer is once I get it!

Visitor

 • 

4 Messages

Comcast was able to help me with an adjusted change! It worked out well! Thank you for your help with this matter, EG!

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