Visitor
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1 Message
My internet network ! Tenant of [Edited]
I need to have my internet network to be check. I is the system that is required for all the tenants at [Edited: "Personal Information"]. I am in apartment [Edited: "Personal Information"]. Please give me a call at [Edited: "Personal Information"]. This issue has been going on since the last few months. I was thinking that it was my laptop, however, that is not the case. I work from home and must have high speed internet service.
[Edited: "Personal Information"]
EG
Expert
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117.8K Messages
21 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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3.9K Messages
21 days ago
Hey there, @user_9v1jgw, thanks for reaching out through Xfinity Forums regarding your issues with your connection. We would be happy to help you with any service issues. Can you please send us a Direct Message with your full name and your full address?
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EG
Expert
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117.8K Messages
21 days ago
@user_9v1jgw
Here's how to send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner.
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press the "Enter" key on your keyboard to send it.
[Permission from and credit given to BruceW].
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