Visitor
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1 Message
My Internet line burial was not completed
The line from the road to the house was marked and buried. The line from the point on the side of the house to the actual entry point for the house was not marked and was not buried. I have not been able to get the ai assistant to progress with this problem.
Official Solution
XfinityJustinM
Official Employee
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1K Messages
3 hours ago
Thanks for providing our team with the opportunity to assist in this matter, @user_xj87gg. I am glad we were able to get this work over to our field teams so that you could get back to your peace of mind. You'll come to find that our community forum support page is a great resource for all of your Xfinity needs. Have a wonderful week ahead! 👋
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Community Best Answer
XfinityVictor
Official Employee
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2.5K Messages
26 days ago
Hello, I am happy to be of assistance. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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