Visitor
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2 Messages
My internet keeps dropping
It has been three years since we signed up with Xfinity, and to say this experience has been stressful from day one is an understatement. Our internet drops constantly. This is not occasional. It happens often. As a family that works from home, we rely heavily on a stable internet connection just to do our jobs and keep our household running.
We have had numerous technicians come out over the years. Each time, we are told the same things. Upgrade the modem. Upgrade the plan. We did both, exactly as instructed, and nothing has changed. If anything, the problem has gotten worse. As soon as the weather gets even slightly cold, our internet becomes unreliable or goes out completely.
We are paying for 2100 Mbps, and on a good day we are lucky to see 150 Mbps. To get through a full workday, we are forced to unplug and reset our modem nearly every hour. This is not normal and it is unacceptable.
This situation is exhausting and infuriating. Xfinity has not provided a real solution, and continuing to charge 105 dollars a month for service that barely functions feels like robbery. At this point, I am preparing to file a formal complaint with the FCC due to the ongoing failure to deliver the service we are paying for.
EG
Expert
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115.9K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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636 Messages
2 hours ago
Good morning @bajannadz, and thanks for reaching out to us on the Xfinity forums, and thank you @EG for moving the post so that we would be able to respond, I hope this message finds you both well. As someone that also works from home, I can understand the importance of a reliable internet connection, and luckily you have come to the right place for assistance with this issue. With your current setup, do you know if there are any splitters going from the wall into the modem, and have you checked to make sure that the cable connection from the modem to the wall is tight?
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