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user_cqvt7y
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1 Message

Tuesday, June 17th, 2025 6:01 AM

My internet is down

on Thursday a tree took the line down in my neighborhood. My neighbors Internet just got fixed yesterday, but mine is still not working. I need it fixed.

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Updated 

2 days ago

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EG

Expert

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111.1K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJorge

Official Employee

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2.2K Messages

2 days ago

 

user_cqvt7yHello and welcome to our Xfinity Support Forums! We truly appreciate you taking the time out of your day to contact our team. We're happy for the opportunity to help secure the downed line and get your internet connection back up and running. In order to get started can you send us a DM with your complete name and service address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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