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user_468af0
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8 Messages

11/06/2026 7:33 PM

My internet happened to go down after talking to customer service?

My internet "happened" to go down after talking to customer service to try and save some money? This economy is bad right now, so I thought I'd try and save some money. The customer service representative I was talking to was down right rude. I appruptly ended the chat since it was going nowhere, and weirdly my internet went down. Needless to say, I am looking for a new internet company that doesn't treat their customers like [Edited: “Profanity”] 

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5 hours ago

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XfinityAmandaB

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3.6K Messages

5 hours ago

user_468af0 Thank you for stopping in for help with your recent experience trying to update your promotion. That is not at all the experience we want any customer to have, and I would be more than happy to make sure it is addressed. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.

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