My experience with Xfinity [Edit]

     After my prices jumped up following 2 years of business with them, I reached out to their online help. After many hours going back and forth and a relentless push of a phone line scam that they wanted me to sign up for, we finally found a deal that I was ready to move forward with. (PS DO NOT FALL FOR THE FREE PHONE LINE SCAM - FREE DOES NOT EXIST). I have screen shots of the conversation I had, with rep Varun offering me an additional promotion that includes anywhere between $20 - $40 off per month if my wife went in to the store to prove she's a nurse. The store would determine on site what that actual discount would be but it would definitely be between $20-$40 off additionally. I even told her I have had very bad experiences with Comcast/Xfinity in the past with being told one thing, but then they would not hold up to their end of their bargain later. That is why I screen shotted the convo and downloaded the transcripts, which I would be happy to provide.

     My wife and I make time to go in store where we wait 40min before talking to Jack [Edited: "Personal Information"] at the Bolingbrook, IL location, and then eventually the manager. They informed us no such deal is possible and completely backed out of this promotion that was offered to me. Nothing was then done. It wasn't until another 3 hours of being on a phone call with customer service representative Sambah and eventually supervisor Zohid that I was finally able to get someone to agree to the deal that was close to what was offered to me!! It only took another 7 hours of onsite visits and phone calls to finally get that lesser deal. What should have been $70/ month plus an additional $20-$40/month off of my bill for 5 year promotion and no contract, turned eventually into a 1 year contract for $50/month. It was a grueling battle that Comcast/Xfinity did not want to succumb too, but I had evidence of the deal offered to me and even still I had to settle for this lesser offer which is ridiculous in itself. 

     Rest assured I have marked my calendar and set an alert to make sure when this contract is up, I will be immediately calling [Edited: "Soliciting"] or literally anyone else because I prefer to do my business with people who do not lie blatantly to me.

     The customer service rep Varun should be fired for selling an outright lie. Comcast/Xfinity should review and change its practices of stalling customers to try to get them to give up negotiating the bill. And they should really offer their deals and leave it at that, instead of making people take hours and hours of time spread out over multiple days just to get a proper deal done, when it could be as easy as here is our offer and you can take it or leave it. That would only take 5 minutes. [Edited: "Inflammatory"]. I am beyond unhappy with the way Comcast/Xfinity conducts their business and honestly think it is illegal. Half of the time my Internet does not even work properly anyways.