Visitor
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1 Message
my cable line is cut. I need to speak with a human being about getting it fixed.
I have gone through the xfinity assistant several times and could not get help.
I have waited for an agent on a text message for 65 minutes only to get disconnected.
My line was not marked properly, even though going through the 811 process. It is now cut and needs to be repaired.
Is there a phone number that I can call?
XfinityJanelle
Official Employee
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2.1K Messages
8 hours ago
Hey @user_etq3ab , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the line being cut. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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