@user_cw9jlp Hi there! I'm sorry for the trouble with the box not working! I know that can be frustrating. Thank you for reaching out to us on our Xfinity Forums for help! We would love to help out!
Are you having issue with a cable box or modem? When you connect the device do any lights show up or blink?
I just brought a new TV and was having trouble with the box. Went to Xfinity yesterday and got a new one as I thought that was the problem Same thing is happing with new box. It come on with a flashing green light but then shuts of after a minute or two.
@user_230efc thank you for taking time out of your day to reply to this post. I understand wanting to find a resolution for the set-top box shutting off after a minute or two. Working with customers in the past, this issue seemed to be related to a Xumo box. Is this the box you are having issues with?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityPaula
Official Employee
•
1.4K Messages
10 months ago
@user_cw9jlp Hi there! I'm sorry for the trouble with the box not working! I know that can be frustrating. Thank you for reaching out to us on our Xfinity Forums for help! We would love to help out!
Are you having issue with a cable box or modem? When you connect the device do any lights show up or blink?
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