user_ewhqjp Good morning! Thank you for reaching out to our Xfinity Forums for assistance with activating your new modem. I'm sorry to hear you are running into some difficulties, in getting your modem activated. I'm happy to help you get up and running. Are you trying to activate it through the Xfinity App? Can you please share what's happening when you are trying to activate it?
user_4lk883 Hi there! Thank you so much for using our Forums to contact us and welcome to the Xfinity Family. I am happy to look into that for you and answer any additional questions you might have. To get started can you send us a DM with your full name and service address? To send a "direct message" / "private message" message to Xfinity Support: • Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there • As you are typing a drop-down list appears. Select "Xfinity Support" from that list • An "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityKassie
Official Employee
•
2.4K Messages
4 months ago
1
0
user_4lk883
Visitor
•
1 Message
8 hours ago
Hi,
I was at the store yesterday to get xfinity internet+mobile but I want to know when I'll be receiving my modem
1
0