1 Message
My account should have been canceled
I don't understand I talked to
someone on the fifth and it should have been handled and canceled from there. My current house does not have xfinity as an option. My account needs to be closed and my bill credited. I am going to fedex next week to return equipment.
XfinityJeniece
Official Employee
•
3.3K Messages
4 months ago
Hey there, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to take a look at your services to ensure they were disconnected correctly.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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