My account says I'm not the primary account holder. When I try to log in on the app it says the login worked but I'm not an Xfinity member

user_k0gec7 I can see why this would be confusing, especially when you’re trying to get everything squared away before moving into your new apartment on the 13th. Since the account was just set up today, it’s possible your Xfinity ID hasn’t fully linked to the new account yet. Let’s take a look and see what’s going on so we can help get you access. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514