Multiple Internet Outages

We have experienced multiple internet outages over the past two months, which have become a frequent and frustrating disruption to our daily activities. In the past month alone, there have been six separate outages. This level of service falls well below expectations and has caused considerable inconvenience.

We would appreciate an explanation for the ongoing issues, along with a clear plan of action to resolve them. Given the repeated disruptions, I also expect appropriate compensation for the inconvenience caused.

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XfinityGabriel

Official Employee

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2.7K Messages

1 day ago

user_aj98dr, Hi there! Thanks for taking the time to reach out. As someone who depends on my internet services to work correctly for my livelihood, I can understand the inconvenience caused when going through multiple interruptions. I am sorry to learn about this experience and that we have made you feel this way. At Comcast, we strive to ensure the services that you pay for. Once the service issues are resolved, we will be able to compensate you for the services charged while down. You've knocked on the right door in virtual land. Our team of experts specializes in resolving service issues over social media. We can help. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

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user_aj98dr

Multiple Internet Outages

XfinityGabriel

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