Visitor
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1 Message
Multiple emails saying I might lose my service?
I have the internet provided through the COVID, 'internet for everyone' program, and I use my equipment and internet every day, the only time it disconnects from the service is when there's a power outage(maybe twice in the few months I've had it?)
But I keep getting emailed saying that if I don't use my benefits before early September, I could lose them. Calling support has done nothing. I just keep going around and around with the stupid automated voice. I have the XFinity app, and that all looks okay, and my benefits are still active, I just want to make sure I don't need to do something.
Accepted Solution
Latoque
Expert
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29.5K Messages
2 years ago
Moved from Email forum. More Customer Service related
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XfinityJohnG
Official Employee
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852 Messages
2 years ago
Thank you very much for reaching out to us here @brokenpinkrocket. I would be happy to look into those email notices from here for you. Could you send me s direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://comca.st/3dX1R8m
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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