Multiple attempts at canceling account have not been processed

I have contacted Xfinity customer service three times to cancel my internet service, and my account is still active despite repeated assurances that the cancellation was being processed.

After my initial call on September 28th, I received a “we received your cancellation request” email on two consecutive days (28th and 29th), but the last day of service was left blank.

A week later, I called again because my account was still active. I was told that a cancellation request was pending, that it would take 24–48 hours to process, and that I would receive a confirmation email. I waited three days and never received that email.

I called a third time and was told that the agent had manually processed my cancellation and that I would receive an email confirming my account was canceled within 24 hours. Once again, I have received no confirmation.

I have now received a bill for internet service despite making three attempts to cancel and being repeatedly assured by customer service representatives that I would not be billed and would instead receive a credit.

I need this issue resolved immediately. Please:

- Confirm that my internet service has been canceled and provide the effective cancellation date.
- Remove any charges incurred after my original cancellation request and issue any applicable credits.

I have already spent considerable time contacting customer service to resolve this issue. I should not have to continue calling to get a cancellation processed after being assured multiple times that it was complete.