sodisna1's profile

New Poster

 • 

2 Messages

Sat, Feb 6, 2021 5:00 AM

Multiple Accounts

I recently moved transferred my service. I see that I have two accounts now that some how have been linked. Is there anyway I cancel the account at my old address?

Responses

ComcastJeniece

Official Employee

 • 

138 Messages

2 m ago

Hey there, sodisna1, thanks for reaching out through Xfinity Forums. I see you are a new poster and I really appreciate you joining the Forum Family! We love having you here! I would be happy to help with getting your previous account unlinked from your account. Do you know if your previous account was disconnected when you transfer over? If so and you are just having issues with unlinking through our website and app, here is a link to help with that process, https://comca.st/3jxvvjy. Let me know if that helps!

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