multi level marketing, brutal CS, poor treatment

i called to lower my bill because i do not use my land line and after two offers to buy or get a "free" mobile phone for $30. a month, not free also another offer which icant remember now. I was offered a "deal" that would lower my bill $40. not including taxes, luckily i asked if that included taxes and the woman told me no, so i quickly did the math in my head and it came out to be the exact amount i was already paying, this after she offered to lower my internet speed to lower my bill as a favor to me.   I am absolutely disgusted with the treatment i received from the customer service, all they were interested in was upselling other products.  I will be shopping around for new service soon!!