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user_6tvji3
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Visitor

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1 Message

09/10/2026 8:22 PM

Moving

I was living in an apartment that became hazardous to my health and the apartment manager transferred me to a new apartment in the same complex. They've said that xfinity has service in the building, but when I try to find the address on the "Moving" form here, nothing comes up. I've tried talking with the AI bot, and asking for it to connect me to a real person, but it just keeps saying it can help me without actually answering my questions. What should I do? 

Question

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Updated 

37 minutes ago

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EG

Expert

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120.8K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJeniece

Official Employee

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4.3K Messages

37 minutes ago

Hey there, @user_6tvji3, thanks for reaching out through Xfinity Forums regarding your move. We would be happy to help with getting you set up in the new apartment. Can you please send us a direct message with your full name and address? 

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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