Visitor
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1 Message
Moving
I have had xfinity WiFi in my apartment for a year and a half. I’m moving in with my girlfriend and when I select the moving option and put my address in the xfinity app, it says it’s a business address and won’t let me go through it like normal.
XfinityFrank
Official Employee
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2K Messages
2 days ago
Hi there, @user_r0xa96! Thanks for reaching out to us here on the Community Forum. We can check on the address to see what it shows on this end and make any changes as necessary as well as set up the transfer for you. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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