Visitor
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1 Message
Moving
I moved and i’m trying to figure out changing my service, and it says my apartment is listed as a business. i can’t reach anyone on the phone of course and no matter the variation of address i put, it’s still saying the same thing. even when i put the unit number.
XfinityJeniece
Official Employee
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3.9K Messages
6 months ago
Hey there, @user_0gkpju, thanks for reaching out through Xfinity Forums regarding your move! We would be happy to help you with getting your services up and running at your new apartment. You have reached the right place! Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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