U

Visitor

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2 Messages

Tuesday, May 6th, 2025 12:52 PM

Moving

Need to move internet, but cancel tv services when I move

Official Employee

 • 

2.1K Messages

1 day ago

 

user_skwuup Greetings! Thank you so much for taking the time out of your week to contact us. We understand that you are looking to transfer your service and our team is here happy to work with you. To get started can you please send us a DM with your full name and service address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

Expert

 • 

110.3K Messages

22 hours ago

Concern moved here to the Customer Service help section.

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