Visitor
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1 Message
Moving within same zip code
Hello, I am moving and staying in the same zip code. Nothing is changing with my service or availability, but I'm unable to choose to keep my existing service and it's telling me the price will double. Please have an agent call me directly as I've been unable to speak to a human.
EG
Expert
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116.8K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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2.1K Messages
2 hours ago
Hi there, @user_r1vu95! Thanks for reaching out to us here on the Community Forum. There are a few scenarios where existing services may not be available to move. We can sort it out with you and get you set to transfer. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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