Visitor
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4 Messages
Moving - want to keep my equipment
I am moving on March 16 and I have input the move details into my account. I made some changes to my internet plan, and I selected "use my own equipment" for the new address. I want to keep my Comcast modem though. I cannot find the area online where I can change this setting. The site is instructing me to return the equipment or be charged. When I go to make changes to the new plan, it instructs me to use Chat Assistant. I used the chat, and the assistant told me I could change the setting in my account, so I am stuck in a loop here. Please advise, thank you.
Accepted Solution
XfinityAirelle
Official Employee
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2.6K Messages
2 years ago
Hi there! Thanks for taking the time to reach out to us today. Our awesome digital care team will be happy to help with your equipment concern.
Usually, when you choose the "Use My Own Equipment" option, thats telling the system that you would like to use your own modem. We can get this fixed for you!
Can you initiate a direct message and start with your full name and address? To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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EG
Expert
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110.3K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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