U

Visitor

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1 Message

Tue, Jun 22, 2021 12:02 AM

Moving to a NEW built home

I am moving to a newly built home. The builder told me himself the home is wired and ready for Comcast and that my new home is indeed in the Comcast coverage area. The builder told me all anyone has to do is come to the house and turn on the signal. However, when I tried to input my new address in the transferring service page, it wasn't recognized. So, I called and spoke with a guy who said there was a survey out. He called me back a couple days later and said the location isn't serviceable. I don't understand that at all. The neighborhood is clearly in a Comcast coverage area. When I look up other ISPs to see if they provide coverage, I'm literally redirected to Comcast's website.

Can someone please just go to my new home and turn on the service??? Thanks!

Responses

EG

Expert

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88K Messages

1 m ago

Moved here for greater exposure to Comcast employees.

Official Employee

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58 Messages

1 m ago

Hey user_c6ba2f! Thanks for taking the time to reach out. That is actually pretty strange. I'd be happy to look into this for you and get some straight answers. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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