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user_bdd99a
1st Topic

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3 Messages

Tuesday, March 22nd, 2022 4:17 AM

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Moving to a new address

I'm moving to a new home and wish to transfer my service to that new address.


However, at my current residence there is still a tenant that will be living here using Xfinity. Right now my plan is to schedule my move through normal moving procedure and then have the other tenant setup their own xfinity account to link to the current address.

Is this a correct approach? If not, please provide what steps I should take to both move my service to a home and retain the service at my current residence?

Question

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Updated 

3 years ago

1.1K

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CCSean1

New Problem Solver

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318 Messages

3 years ago

Hello @user_bdd99a, thank you for taking the time to reach out to us on the forums I hope you are doing well! I am happy to hear you are looking to take us with you to your new home and stay a part of the Xfinity family!

 

There can only be one active account per address unless it is split up such as apartments or duplex etc. If you are just looking to move your service to the new address the way you outlined would be the way to go. However, if you are looking to have the accounts linked and have ownership over both accounts you would want to go about it a different way.

 

Are you currently looking to have ownership over both accounts or just want both addresses to have service?

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user_bdd99a

Visitor

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3 Messages

@XfinitySean​ Just need both addresses to have service. I was thinking to schedule the move through the normal process to transfer my account to the new address. And then have the tenant residing at the old address create a new xfinity account and resume service there. Does this make sense?

3 years ago

0

XfinityPaula

Official Employee

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1.4K Messages

Yes, it makes perfect sense and that would be the right path to take. Since we know that the home already has a good connection the new account can start as your account is moved to your new home. 

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3 years ago

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user_bdd99a

Visitor

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3 Messages

I'm trying to schedule my move to a new address but whenever I proceed to the "Review My Order" page the website hangs on "This should only take a moment". According to the forums many other people are having this issue also. Please help me schedule my move. Thank you.

I also reached out to "Xfinity Support" via direct messaging. Thanks.

3 years ago

0

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