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Saturday, October 21st, 2023 5:03 AM

Closed

Moving to a new address, address not found when searching.

Most of the houses in our street has xfinity service, we need internet for school and work. Its a new construction. Need help. 

Expert

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110.7K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.6K Messages

2 years ago

@onexeno

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

2 Messages

@XfinityAirelle​ 

[EDITED: REMOVED PERSONAL INFORMATION]

(edited)

Official Employee

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2.6K Messages

Our team will be happy to help, but we will need you to send your personal accoiunt information via direct message, so it is not disclosed on the public forum. 

 

To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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2.2K Messages

2 years ago

Thanks for allowing us to help with your serviceability concerns, @onexeno. I'm glad we were able to get the address added to our biller. We'll be waiting for your online application. If you need anything else, don't hesitate to create a new public post. Have a great rest of your day. 

 
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