Visitor
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1 Message
Moving- need to retain internet
I currently pay for Xfinity internet for a trailer home. I am moving within a week to an apartment & want my internet to come with me to the apartment.
Additionally, I want to make sure the person living in the trailer home retains internet even though I am moving out.
EG
Expert
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110.4K Messages
10 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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3.1K Messages
10 months ago
Hey there, @user_5e8jpc, thanks for reaching out through Xfinity Forums regarding your upcoming move! Congrats on your move and we are so excited to come with you to your new location. We would be happy to help you with transferring your services to your new address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
(edited)
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