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user_zo4sjj
1st Topic

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2 Messages

Thursday, July 10th, 2025 12:02 PM

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Moving, need to cancel Intenet service

Hello. I am moving out of my current residence and need to cancel my Internet service. Please assist.

Thank you!

Question

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Updated 

7 hours ago

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Official Solution

XfinityAirelle

Official Employee

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2.7K Messages

7 hours ago

@user_zo4sjj 

Thank you for working with us. After finding your new location is outside of the service area, we were able to sucessfullly disconnect your account. In the event you need assistance in the future, please create a new post. We hope you have a great day and take care. Bye for now!

(edited)

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XfinityAirelle

Official Employee

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2.7K Messages

9 hours ago

 

user_zo4sjj Hi ther! Our team can help. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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user_zo4sjj

Visitor

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2 Messages

I just started a direct message

9 hours ago

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