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LexFlex310
1st Topic

Visitor

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4 Messages

10/09/2026 8:39 PM

Moving Homes

We are moving from our apartment into a house and we would like to take our service with us. The online service is not allowing me to start the “move” process, AI Assistant could not help me, live agent texting also did not help. The “move” option leads me to an error page saying that it isn’t working. 

Question

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Updated 

2 hours ago

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EG

Expert

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122K Messages

7 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityCliff

Official Employee

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750 Messages

2 hours ago

Hello @LexFlex310, and thanks for reaching out via our Xfinity Community forums!

We understand how frustrating it must be to keep running into an error when you're simply trying to transfer your service to your new home, especially after you've already tried several support options.

We'd be happy to take a closer look and assist further.

Please send us a direct message with your full name and current service address so we can get started.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.

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