Visitor
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1 Message
Moving help
I’m moving soon and my APT has a different rate then I do , I’ve been trying to call and I can’t get through to anyone
Visitor
•
1 Message
I’m moving soon and my APT has a different rate then I do , I’ve been trying to call and I can’t get through to anyone
XfinityJustinM
Official Employee
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691 Messages
25 days ago
Well you have come to the right place for help, @user_37nh05. Our team will help you navigate this move and make sure the transition is as smooth as possible. Just kick things off by sending our team a direct message with your full name, your current service address, and the address that you will be moving to.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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