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fc24
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3 Messages

Tuesday, August 27th, 2024 4:31 PM

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Moving help

Can anyone provide guidance? I tried completing the moving process online but at the end I get a message “sorry this order is worklisted” and tells me to call the work list helpdesk 

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8 months ago

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fc24

New Poster

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3 Messages

8 months ago

Part 2.  It also said “if you don’t call ,one of our back agents will attempt to submit the order on your behalf.”

I don’t see a number. Should I try calling the regular customer service line?

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XfinityPaula

Official Employee

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1.4K Messages

@fc24 Thank you for reaching out to us on our Xfinity Forums for help with the order to move your services. I'm sorry to read that there's this error. I will investigate the error and see what is causing the issue. I know you have enough going on with the move. I will try to smooth this part out to take it off your plate. 

Please send us a direct message with your name and current service address. From there we will have to verify the account. But once that's done we will figure out the issue! 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
@EG Thanks for moving the post to the right Xfinity support area! I apprecaite your help! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 months ago

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EG

Expert

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110.2K Messages

8 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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