Moving existing line to new utility pole.
I have a construction project in our back yard that required us to move the location of our electric service utility pole. That has been done by our electric provider. Nashville Electric Service has put in the request to comcast to move their line to the new pole so that the old pole can be removed. This was two months ago.
I have called at least a dozen times to schedule this. Each time the work is scheduled I am given an 8 to 8 time frame. Not once has anyone shown up at all. Every time I call customer service they "escalate" the work order to no avail. There seems to be no option to actually communicate with the construction/maintance division. Frustrated beyond belief and looking for help here. Thanks in advance.