cdailey76's profile

New Poster

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1 Message

Mon, Dec 28, 2020 7:00 PM

Moving existing line to new utility pole.

Hello,

I have a construction project in our back yard that required us to move the location of our electric service utility pole. That has been done by our electric provider. Nashville Electric Service has put in the request to comcast to move their line to the new pole so that the old pole can be removed. This was two months ago.

I have called at least a dozen times to schedule this. Each time the work is scheduled I am given an 8 to 8 time frame. Not once has anyone shown up at all. Every time I call customer service they "escalate" the work order to no avail.  There seems to be no option to actually communicate with the construction/maintance division. Frustrated beyond belief and looking for help here. Thanks in advance.

Responses

ComcastRob

Official Employee

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267 Messages

5 m ago

@cdailey76

 

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

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Visitor

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3 Messages

Hi, Comcast ROB.  I need to have Xfinity Equipment moved to a new utility pole.  I have been trying to accomplish this for 2 years via Customer service.  Unfortunately, SubContracted Personnel have come to my home on 3 different occasions without either a bucket truck or the appropriate cable needed to relocate the equipment.  Two other service providers (Florida Power and Light and ATT) have successfully relocated their equipment.  Is there anyway you can help me?  Thank you.

Official Employee

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7 Messages

@LRPalacio

 

Hi there! Glad you reached out, this is not the experience we want for you and I’d love to take a closer look on my end so that we can help with the relocation to the new pole. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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1 Message

4 m ago

Hi I am contacting you here with a very similar question because I don't see the "send a message" DM button anywhere.

 

The utility pole for my building was just replaced by the electric company and the comms lines need to be moved from the old half abandoned pole to the new pole. To route to the new pole the lines on my building will need to be moved a bit to avoid touching the eaves. I want to be involved in decision on where to put the new building attachment point.

Official Employee

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2.9K Messages

4 m ago

Greetings, @andrewrs! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! You certainly have come to the right place to make sure we can get those lines moved for you. Since you have already sent a PM, I will continue to assist you though there.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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3 Messages

1 m ago

What is the status of Comcast Job # 832624 to move Comcast lines off of a condemned pole that Middle Tennessee Electric has already installed new pole next to back in DEC 2020?  

ComcastEva

Official Employee

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76 Messages

Hello @user_290cd3, thank you for visiting our Community Forums for an update on this work order. Please send us a private message with your name and the service address to provide you with more information. Please click on the chat bubble at the top right of the page and make sure to select 'Xfinity Support'. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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3 Messages

Your suggestion just takes me back into to Comcast Chat Hell of no answers.  Please provide me a DIRECT email or Phone number.  This is becoming a SAFETY Issue with the condemned pole starting to lean and exposed cable lines on the ground at the base of the condemned pole.

ComcastEva

Official Employee

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76 Messages

Our Peer to Peer chat option is our newest feature here in Forums that takes place of our previous private message so you will be connected to one of us directly! Unlike a regular chat once you begin the chat we are able to continue and follow up with you until your issue is resolved and will not get disconnected along the way. We would love to assist you here but, if you prefer to give us a call you can also reach customer support at 1-800-XFINITY.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Visitor

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3 Messages

Who do I contact "TO" for the Peer to Peer chat?????

ComcastEva

Official Employee

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76 Messages

You can type in 'Xfinity Support' in order to send my team a Peer to Peer chat message.  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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