1 Message
Moving and Portal says "The address you entered could not be recognized."
Moving to a new home and although my address shows up as a suggestion in the "enter your own address" section of the move portal, it tells me it can not be recognized once I try to submit. Is there a workaround?
EG
Expert
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117.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMichaelC
Administrator
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4.9K Messages
2 years ago
Hello @user_j80jmf! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are having with trying to set up a transfer of services. We can certainly have a look into this for you and see what's going on with that address. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. If needed, we may invite you to send us a Direct Message. Since you have already sent the DM, we will continue to assist you through there.
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