Visitor
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1 Message
Moving address not found
I am moving to a new address but the apartment listing is not found through Xfinity’s online system. I know this building has Xfinity as a provider. Is there a reason I am not seeing the address?
Visitor
•
1 Message
I am moving to a new address but the apartment listing is not found through Xfinity’s online system. I know this building has Xfinity as a provider. Is there a reason I am not seeing the address?
EG
Expert
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110K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityArmand
Official Employee
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2.1K Messages
2 years ago
Hello @user_bb4161! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and want to help out in any way that we can to ensure we are able to transfer your service. No worries! You have reached out to the right team for the job, and we are going to get you squared away. Please feel free to shoot us a private message with your full name and complete address of where you currently have service so that we can take a look for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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