Visitor
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Movies in Purchases not available in Xfinity Stream App after new account creation, but still show in Rewards
Movies from Diamond Rewards not available in Xfinity Stream App. There is an old account and a new account - not sure how long the old account will be availble, but the new account is about a week into its existence. I've been told my numerous agents that they see the movies and it will take an hour to merge, that has not happened after a week. The Diamonds Rewards level has transferred over and other Rewards are available, but the movies are not in the Purchases section of Xfinity Stream. I'm guessing someone from Comcast/Xfinity needs to do something in the back-end to transfer the digital titles to the new account.
XfinityJanelle
Official Employee
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1.9K Messages
14 hours ago
Hey @user_lqdjqm Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your movies I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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