Visitor
•
2 Messages
Movie rental failed
My wife and I tried to take advantage of the weekend movie night reward ($5 off rental) to watch the 4th John Wick movie. Unfortunately every time we tried to watch it, after about a minute we would get an error and the movie would stop playing.
Is there anyway to get a refund for this since we were completely unable to watch the movie?
XfinityFrank
Official Employee
•
1.3K Messages
2 years ago
@Mlever Sorry to hear that you had trouble watching the movie. I would be happy to help out. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks.
1
0
XfinityFrank
Official Employee
•
1.3K Messages
2 years ago
@Mlever You would need to select “Xfinity Support” in the “To” section. The direct message would be visible to the team here as we work as a group.
0
0