Visitor
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2 Messages
Moved to new address
Moved to a new address. Xfinity says service is pending activation on my end at the new address. It’s an old house and the only coax cable is in a bedroom, and it won’t connect or activate after trying multiple times. I’d like to figure out the problem but also have the modem in a different room.
EG
Expert
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121.3K Messages
7 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPeterH
Official Employee
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3.1K Messages
7 days ago
How to Send Us a Direct Message:
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c5140
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user_5l3i3u
Visitor
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2 Messages
12 hours ago
After four days of calling and chatting online with xfinity, while having to miss work as I work remotely, xfinity tells me they had reconnected service at my OLD house rather then connected it at my new house. Once we resolved that, I was still unable to activate new service due to the line being inactive, nor was I able to get a tech visit to the house within 8 days. Needless to say I canceled entirely and have gone with a different provider. I used 5 sick days and spent about 12 hulours chatting or on the phone before I threw in the towel. I’d been a customer since 2013. It’s a shame.
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