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user_5l3i3u
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09/13/2026 12:19 AM

Moved to new address

Moved to a new address. Xfinity says service is pending activation on my end at the new address. It’s an old house and the only coax cable is in a bedroom, and it won’t connect or activate after trying multiple times. I’d like to figure out the problem but also have the modem in a different room.

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3 hours ago

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EG

Expert

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121K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityPeterH

Official Employee

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3.1K Messages

3 hours ago

 

user_5l3i3u I would be reaching out too. We can see about moving the modem to a new location and activation/troubleshoot with you. If a tech comes out you would be subject to a $100 fee. If that is ok please feel free to send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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