Mandib05's profile

New Poster


1 Message

Sun, Sep 27, 2020 11:00 PM

Moved - Still showing old account information, can't change to new account number

I've recently moved and got on a new plan at new address. My Account is still showing my old address and account number. Everytime I try to do anything I get a message saying I can't because Xfinity has been disconnected. I'm using my new Xfinity services (internet/cable) just fine at my new address and have already paid a bill, but I can't do anything online because it still shows all my old disconnected account info. So frustrating!



Gold Problem Solver


22.3K Messages

8 m ago

When you move Comcast doesn't always transfer your logins/email addresses from the old account to the new one. Double check your Xfinity ID on your home system with the Lookup tool at After you enter the requested information you'll see a list of the Xfinity ID / usernames on your account.


If the IDs are not as you expect, see "I signed in but it shows the wrong identity / account (e.g. an old service address)" on

If you still don't have access to the new account, contact one of their reps at the phone number on your bill or 1-800-Comcast, or use one of the other options on and have them fix the problem.

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