3 Messages
Move service
I would like to move my current service to my new construction home that was built but your system is saying invalid address. Please advise how to resolve this issue as all my next door neighbors have Xfinity service. Thank you
XfinityJanelle
Official Employee
•
2.1K Messages
2 years ago
Hi @user_hedz7w Thank you for reaching out on the Xfinity Community Forums. We are happy to assist you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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