7 Messages
months and months with no resolution
I am beyond frustrated. I have chatted with people in the phillipines and the billing problem never gets fixed. I have screen shots and emails
to verify. This is bordering on harassment because no-one will fix the problem. I have spent hours upon hours and still my bill is incorrect.
please help or I am definitely cancelling, its not worth this grief.
XfinityBenny
Official Employee
•
580 Messages
10 days ago
@user_wqmlx9 Hello and good afternoon. Thanks for posting about your bill. We appreciate it, and are happy you thought of us to assist. We have the best tools, like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. It also helps make payments or answer questions about your bill. Use this https://www.xfinity.com/support/articles/new-bill-design awesome guide to help understand each section of the bill. This https://www.xfinity.com/support/articles/setting-up-auto-payments is a helpful guide on setting up autopay, to get the maximum discounts. It's my favorite way to pay the bill. We also have these steps https://www.xfinity.com/support/articles/pay-your-bill-echat to submit a direct payment using any method you choose.
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