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user_07ksj9
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Saturday, December 21st, 2024 6:52 AM

Monthly Fee for Internet Service More Than Doubled

The price of my internet (only) service more than doubled this month when a 24 month promo I had ended:  from $50/month to $109/month.  This is an excessive price increase with no increase in the service I receive.  I also have Xfinity mobile service on my account (two phones).  I called the 800 customer service number and was informed that the office is closed.  I attempted to address this issue via chat but was sent in circles by the AI assistant.  The online current "deals" were for the same price of $109/month.  I am a longtime Xfinity customer.  How do I get help with this issue?

Question

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Updated 

5 months ago

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EG

Expert

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110.6K Messages

5 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJorge

Official Employee

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2.2K Messages

5 months ago

 

user_07ksj9 Thank you for taking the time out of your day to write us on our Forums and we are here to work with you to see what is going on with the bill. We know how important it is to maxamize your savings and our team is here to be part of the solution. To get started can you send us a DM with your name and address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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