Visitor
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1 Message
Mom bill is charged on my account!!’n
My mother is 87 and lives in Revere. She has her own cable but needs my help sometimes and when I helped they change my bill to add her bill onto mine. I don’t want that. All I did is try to help her. She has enough money to pay your own bill I cannot pay her bill. I called up and was supposed to have taken care of this This is very difficult to try to talk to somebody
XfinityJeniece
Official Employee
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3.2K Messages
2 days ago
Hey there, user_0xknhn, thanks for reaching out through Xfinity Forums regarding your mom's bill. We would be happy to help with going over the billing details. If it is just the payment information you need to update, you would be able to do that on our website. Here is a link with the details, https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments. We are unable to take payment information over this platform for security purposes.
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